This document serves as an electronic record under the Information Technology Act, 2000, along with its subsequent amendments and applicable rules. The Act, which provides legal recognition to electronic records and digital signatures, ensures that this document holds the same validity and enforceability as a physical document. The provisions of this Act have been incorporated into various statutes to ensure that electronic records are recognized across multiple legal contexts in India.

For Indian users, this means that any transactions, agreements, or communications conducted through our platform are legally binding and recognized by law. The purpose of this electronic record is to facilitate seamless, efficient, and secure digital interactions, eliminating the need for physical paperwork. This electronic record is generated by a computer system and, as such, does not require any physical or digital signatures, further streamlining the process and ensuring the authenticity and integrity of the document in a digital environment.

1. “We,” “Us,” “Our” – Refers to Assi Handloom, India, its brand, and any affiliated entities or business partners.
2. “You,” “Your,” “Yourself,” “Customer” – Refers to any individual, registered user, or corporate entity engaging with Assi Handloom, India, including customers, buyers, and any other visitors to our website or physical stores.
3. “Assi Handloom Website” – Refers to the assi-handloom.in registered by Assi Handloom, India, serving as a platform for communication, showcasing products, offering services, and providing detailed information including terms, conditions, and contact details.
4. “Assi Handloom Brand” – Refers to the identity, reputation, and unique qualities associated with Assi Handloom, India, including its products, services, and customer experiences, representing the values and traditions the brand upholds.
5. “Assi Handloom Platform” – Refers to any digital or physical platform owned, subscribed to, or utilized by Assi Handloom, India, including but not limited to websites, mobile applications, physical retail stores, devices, URLs/links, notifications, social media channels, and other communication mediums used to provide services and products to customers.
6. “Assi Handloom Services” – Includes all products, services, and experiences offered by Assi Handloom, India, whether through online platforms, physical stores, or other channels, encompassing the entire range of customer interactions and transactions.
7. “Purchase Agreement” – Refers to the final, binding agreement between the customer and Assi Handloom, India, confirming the value and details of the products or services purchased.
8. “Artisans and Suppliers” – Refers to any individual or group defined under law whose goods or services are utilized by Assi Handloom, India, to produce and offer its distinctive products to customers.
9. “Business Collaborators” – Refers to any individual, group, or organization with whom Assi Handloom, India, has established a contractual relationship to enhance or extend its services and product offerings.
10. “Terms of Service” / “Terms and Conditions” – These terms are used interchangeably and refer to the set of rules and guidelines that govern the use of Assi Handloom, India’s platforms, services, and products.
11. “Eco-Friendly Collection” – Refers to the range of products offered by Assi Handloom, India, that are made using sustainable materials, environmentally conscious processes, and eco-friendly dyes, emphasizing the brand’s commitment to sustainability.
12. “Heritage Craftsmanship” – Refers to the traditional techniques and artisanal skills used in the creation of Assi Handloom, India’s products, highlighting the brand’s dedication to preserving and promoting India’s rich textile heritage.
13. “Customer Care Team” – Refers to the dedicated team at Assi Handloom, India, responsible for assisting customers with inquiries, orders, returns, and any other service-related issues, ensuring a seamless and satisfactory shopping experience.
14. “Loyalty Program” – Refers to any rewards or benefits program initiated by Assi Handloom, India, designed to recognize and reward repeat customers, offering them special discounts, early access to new collections, or other exclusive perks.
15. “Artisan Empowerment Initiatives” – Refers to the various programs or efforts by Assi Handloom, India, aimed at supporting and empowering the artisans and craftspeople who contribute to the brand’s product line, ensuring fair trade practices and sustainable livelihoods.

Access Requirements for Assi Handloom Services

To use the services and platforms provided by Assi Handloom, India, you must meet the following criteria:

• Age Requirement: You must be at least 18 years of age.
• Legal Capacity: You must have the legal ability to enter into a binding contract, demonstrating that you are capable of making informed decisions and understanding the terms of this agreement.
• Authority and Compliance: You must have the authority and capability to enter into this agreement, fully agreeing to adhere to all provisions outlined in the terms of use for Assi Handloom services.
• Legal Eligibility: You must not be restricted or legally barred from accessing or using the services of Assi Handloom, India, according to the laws of your jurisdiction. This ensures that all users are in full compliance with local regulations.
• Honest Representation: You must not impersonate another person, misrepresent your age, or falsely claim any affiliation with an individual or entity. Accurate representation of your identity is crucial to maintain the integrity of our services.

Failure to meet these criteria or any misrepresentation may result in the termination of your access to Assi Handloom services and platforms. Assi Handloom, India reserves the right to take necessary actions to protect the brand and its users from any misuse or fraudulent activities.

Assi Handloom, India, provides a range of products and services through its various platforms. By using these services, you agree to abide by the terms of use associated with Assi Handloom. Our offerings include an exclusive selection of handcrafted textiles, eco-friendly fabrics, and artisanal products designed to uphold the rich traditions of Indian craftsmanship while meeting modern style preferences.

In addition, you agree to our Privacy Policy as it pertains to the use of Assi Handloom services. To access and benefit from our services, you will need a compatible device with internet access or any other supported technology, which may be updated periodically to enhance your experience with Assi Handloom.

Browse and Select Items: The Assi Handloom, India website is set up to offer a user-friendly shopping experience, akin to a well-organized online retail store. Products can be explored, and selections can be added to the shopping cart as you browse through our catalogue.

Proceed to Checkout: Once selections are complete, the cart can be reviewed, and the checkout process can be initiated. Shipping details and order adjustments can be made as necessary during this stage.

Payment Options: During checkout, various secure payment methods, including third-party payment gateways or UPI, can be chosen. Please be aware that Cash on Delivery (CoD) is not an available option at this time. The preferred payment method should be selected to finalize the purchase.

Order Confirmation: After payment is successfully processed, an order confirmation will be sent. The management team at Assi Handloom will then arrange for the shipment of your order and provide an email with purchase details and estimated delivery times.

Delivery Process: Orders will be dispatched to the address provided – via a third-party courier service. Delivery times may vary depending on the location and distance from the warehouse. Efforts are made to ensure that shipments are delivered promptly and securely.

Handling Issues: Should any issues arise with the order, such as damage during shipment or dissatisfaction with the product, documentation of the problem with photos should be prepared by the customer. These should be sent along with a description of the issue to support@assi-handloom.com. A response will be provided by the customer support team within 24 hours to address and resolve the issue.

Assi Handloom, India, affirms its commitment to delivering high-quality services and products, supported by extensive expertise and experience. We have consistently catered to a diverse clientele, providing premium textiles and handcrafted items, including our eco-friendly and artisanal collections.

A reasonable warranty is granted effective immediately upon the placement of an order through our website. This warranty covers manufacturing defects or other issues reported within 48 hours of purchase. The scope of this warranty includes a review of the reported issue and is subject to the terms and conditions set forth by Assi Handloom, India.

Please note that the decision to replace, refund, or exchange any items lies solely at the discretion of Assi Handloom, India. The company reserves the right to evaluate and determine the appropriate course of action in response to any warranty claims. For detailed information regarding the procedures and conditions for returns, replacements, and refunds, please consult our Refund Policy, which provides comprehensive guidelines and stipulations.

Payments for orders are processed through an integrated third-party payment vendor, which ensures secure transactions. When placing an order, please use the payment options provided by this vendor, as it handles all payment processing.

It’s important to complete your payment promptly to avoid any delays. If a payment fails during the transaction, the third-party payment vendor is responsible for issuing a refund directly to your source account. Typically, this refund will be processed within 24 to 48 hours, based on the vendor’s policy. For any questions or issues related to refunds, we recommend checking the payment vendor’s privacy policy and support resources for assistance.

Feel free to choose the payment method you’re most comfortable with from the options available during checkout. If you encounter any issues with payment processing, please reach out directly to the payment vendor, as they manage these transactions. We’re here to ensure a smooth and pleasant shopping experience, so don’t hesitate to contact us if you need further support or have any questions about your order!

Orders can be cancelled within 24 hours of placement. After this period, the cancellation option will no longer be available on the website, and the order will proceed to delivery.

If you need to return an item after it has been delivered, you can initiate a return request. Please be aware that a 40% fee will be charged to cover the cost of processing the return. The remaining balance from the order value, after deducting the 40% fee, will be refunded to the original payment method used at the time of purchase.

To ensure a smooth return process, please adhere to the following guidelines:

1. Initiate Returns Promptly: Submit your return request as soon as possible after receiving the delivery.
2. Return Condition: Ensure that the item is in its original condition and packaging when returning it.
3. Contact Support: Reach out to our customer support team at support@assi.com for any assistance or questions related to returns.

Please note that the return process and refund will be handled according to our return policy. For further details on the procedures and conditions for returns, please refer to our comprehensive Returns and Refunds Policy.

We strive to make your shopping experience as convenient as possible, and we appreciate your understanding and cooperation in adhering to these terms.

To access the services offered by Assi Handloom, India, you are required to provide accurate, current, and complete information during your inquiries or when using our services. This may include personal and sensitive information, which will be managed in accordance with our Privacy Policy.

Please note the following guidelines:

1. Accuracy of Information: Any information you provide must be accurate, correct, and up-to-date. If we find that your information is incorrect, outdated, or incomplete, or if we have reasonable grounds to suspect any discrepancies, we reserve the right to suspend, terminate, or block access to our platform and take necessary actions in accordance with applicable laws, without further notice.
2. Third-Party Links: Our website and app may contain links to third-party sites. These links are not endorsements of the linked sites. By accessing these external links, you will be subject to the terms and conditions of those sites.
3. Unauthorized Access: Attempting to access our platform through unauthorized means or using automated, unethical, or unconventional methods is strictly prohibited. This includes activities that disrupt our services or interfere with our servers and networks. You are responsible for any consequences, losses, or damages resulting from such activities and may face criminal or civil liability.
4. Prohibited Activities: Do not use any “deep-link,” “page-scrape,” “robot,” “spider,” or other automated devices or methodologies to access, copy, or monitor any portion of our platform or content. Such actions are not allowed and are considered unauthorized.
5. Security and Privacy: You may not probe, scan, or test the vulnerability of our platform or any network connected to us. Any attempt to trace or seek information about other users, or to exploit our platform to reveal personal information, is prohibited.
6. Dispute Resolution and Communication: In the event of a dispute, our records will be considered conclusive evidence of the transactions carried out. All customer communications will be sent via SMS and/or email and will be deemed received once dispatched to the service providers.
7. Commercial Messages: By using our services, you agree to receive commercial and transactional messages from Assi Handloom.

Compliance: You agree to use our services in good faith and in compliance with all applicable laws and regulations.

Assi Handloom, India, may reach out to you using the contact details you have provided during your interactions with us, such as when signing up, making transactions, or using third-party products or services available through our website.

Communication with you will be conducted via email or other advanced technologies. Please be aware that interruptions in communication may occur due to factors beyond our control, including but not limited to incorrect email addresses or network issues. We cannot be held liable for any non-delivery, delay, distortion, or failure of communication or any resulting loss you may experience.

You are responsible for ensuring that the contact information you provide is accurate and up-to-date. Please notify us promptly of any changes to your contact details. By engaging with our services, you authorize us to contact you regarding any Assi Handloom service or offers. We may use third-party service providers to facilitate communication and send alerts.

For the purposes of this Terms of Use, “Intellectual Property Rights” includes, but is not limited to, copyrights (whether registered or unregistered), patents (including rights to apply for patents), trademarks, trade names, trade dresses, collective marks, geographical indications, and design rights. This also encompasses rights related to the registration of such intellectual property, as well as any associated moral rights, broadcasting rights, display rights, distribution rights, selling rights, translation rights, reproduction rights, performance rights, adaptation rights, and communication rights.

All intellectual property rights associated with the Assi Handloom, India brand, including those related to domain names, website content, and other digital assets, are owned exclusively by Assi Handloom, India or its licensors. No part of these intellectual property rights is transferred to the user through their engagement with our services or website.

The Parties acknowledge and agree that all intellectual property rights arising in connection with these terms remain the sole property of Assi Handloom, India, and its licensors. Users are granted no rights to these intellectual properties beyond those expressly provided for in this agreement.

For details on how Assi Handloom, India collects, uses, and protects your personal data, please refer to our Privacy Policy. By engaging with our services, you consent to the collection, use, and sharing of your data in accordance with the terms outlined in our Privacy Policy. Your continued use of our services implies acceptance of our data practices as described therein.

All financial and non-financial transactions conducted by you on the Assi Handloom, India website are carried out solely under your authorization and responsibility.

Assi Handloom, India will not be held liable for any indirect, consequential, incidental, special, or punitive damages, including but not limited to loss of profits, revenue, business opportunities, or data. This also encompasses any economic loss, business interruption, or loss of other interests resulting from the use or inability to use our services. Our liability, whether arising from contract, negligence, tort, warranty, or any other cause, shall be limited to the amount you have paid for the specific services in question.

You agree to indemnify and hold harmless Assi Handloom, India, its affiliates, subsidiaries, partners, and their respective officers, directors, agents, and employees, from any claims, demands, or actions, including reasonable attorneys’ fees, brought by third parties. This indemnification applies to any issues arising from your breach of these Terms of Use, our Privacy Policy, or any other policies, as well as violations of applicable laws, rules, or regulations, or the rights of third parties, including intellectual property rights.

A Force Majeure Event shall be defined as any circumstance beyond the reasonable control of Assi Handloom, India. Such events include, but are not limited to, natural disasters (such as floods, earthquakes, and storms), war, riots, fires, strikes, lockouts, prolonged shortages of energy supplies, pandemics, cyber-attacks, unauthorized access to data, and actions or regulations by government or regulatory authorities that hinder or prevent Assi Handloom, India from fulfilling its obligations under the contract. During the occurrence of a Force Majeure Event, Assi Handloom, India shall be excused from performance and shall not be liable for any delay or failure to perform its duties.

This Agreement, including all rights and obligations arising under it, shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes or differences arising from or in connection with the use of Assi Handloom, India’s services, or any related matter, shall be subject to the exclusive jurisdiction of the courts in Bangalore.

In the event of a dispute, the parties shall first seek to resolve the issue amicably. Disputes or concerns should be raised within 30 days of the incident giving rise to the issue, except for unauthorized transactions, which must be reported immediately upon discovery. All investigations into disputes will be conducted in accordance with the terms of use outlined in this agreement.

Any disputes or disagreements arising between you and Assi Handloom, India from this agreement, which cannot be resolved amicably, shall be settled by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The place of arbitration shall be Bengaluru, unless otherwise agreed upon by the parties.

The arbitration proceedings will be conducted through the submission of written pleadings, documents, and submissions without oral hearings. The parties agree that a Sole Arbitrator, appointed by mutual consent, will handle the proceedings via a fast-track procedure. The arbitrator will issue a decision in a timely manner based solely on the written arguments presented. The arbitrator’s decision will be final and binding on both parties. If a party fails to participate or obstructs the arbitration process, the arbitrator may issue an ex parte order enforceable against both parties.

As part of our commitment to continuous improvement, we may update or modify our product offerings, introduce new items, or discontinue existing ones. Such changes may be due to various factors, including but not limited to supply chain considerations or shifts in market demand.

Please be aware that any product descriptions or images provided on our platform are intended to be reasonably accurate but may not fully capture the exact details of the actual product. While we strive for precision, slight variations in colour, design, or other aspects may occur due to factors such as lighting or monitor settings.

Any content, including product information and images, downloaded or accessed through our platform is done at your own discretion and risk. We cannot guarantee that such content is error-free or without defects, and you are responsible for any damage to your devices or loss of data resulting from accessing or downloading this content.

Except as expressly provided herein and to the full extent permitted by law, our products and services are provided “as is” and “as available.” All warranties, representations, conditions, and terms, whether express or implied, are hereby excluded. It is your responsibility to evaluate the accuracy and suitability of our products and any related information. We do not authorize anyone to make any warranty on our behalf, and you should not rely on any such statements.

If you have any disputes with other parties, you release Assi Handloom, India (and our affiliates, officers, directors, agents, and employees) from any claims, demands, or damages (actual or consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

For any questions or comments regarding these Terms of Use, please contact us at:

Assi Handloom, India
918, Madhav Kuteer, I Block Ramakrishna Nagar, Mysore- 570022

Email: handloom.assi@gmail.com