At Assi Handloom, India, we take immense pride in offering a curated selection of handwoven textiles that exemplify the finest craftsmanship and sustainability. Each item in our collection is meticulously crafted and represents our commitment to eco-friendly practices and traditional handloom techniques. We endeavour to ensure that every product you receive meets the highest standards of quality and authenticity. However, we understand that there may be occasions where you need to return, exchange, or seek a refund for your purchase. This policy outlines the terms, conditions, and procedures governing such requests, and it is designed to ensure a fair and transparent process for our customers. This policy is formulated in compliance with the applicable commercial and consumer protection laws in India.

• Return Window: We value our customers’ satisfaction and therefore offer a time frame within which returns or exchanges can be initiated. Customers must submit their return or exchange requests within 24 hours from the time of delivery. This period is strictly enforced to maintain the quality and integrity of our products. Any requests made after this period will not be eligible for consideration under this policy.
• Importance of Timely Requests: Prompt communication is crucial for addressing any issues with your order. Delayed requests may hinder our ability to provide the best possible resolution. We encourage customers to inspect their purchases upon delivery to ensure that any issues are reported within the stipulated time frame.

• Documentation Requirement: To process any return, exchange, or refund request, customers must provide proof of purchase, such as the online order confirmation or consignment number. These details must be included in the email sent to support@assi-handloom.com, along with a detailed description of the issue and supporting photographs that clearly show the defect or discrepancy.
• Importance of Accurate Information: Providing accurate and complete information will expedite the review process and allow us to address your concerns more effectively. Missing or incorrect details may result in delays or the inability to process your request.

• Khadi and Linen Products: Our Khadi and linen products are crafted using natural fibres, which may exhibit certain inherent characteristics:
  • Colour Fading: Over time, and with repeated washing, the colour of Khadi garments may fade slightly. This is a natural characteristic of the fabric and is not considered a defect.
  • Size Adjustments: These materials may shrink slightly after the first wash. We recommend that customers purchase a size larger than usual to accommodate this natural behavior.
  • Uniqueness of Design: Each design in our collection is unique, created with eco-friendly dyes and materials. As a result, slight variations in colour and texture from one item to another are natural and contribute to the authenticity and charm of handwoven textiles.

• Discretionary Exchanges: Exchanges are not guaranteed and are considered on a discretionary basis. If a customer wishes to exchange a product, the request must be made within the stipulated return window and will be evaluated based on the availability of the desired replacement item. The decision to accept or deny an exchange request rests solely with Assi Handloom and will be communicated to the customer after a thorough review.
• Subjective Consideration: Exchanges are generally offered in cases where the customer requests a different size or product. However, this is highly subjective and depends on the specific circumstances of the request.

7.1 Process

• Notification: To initiate a return, refund, or exchange, customers must promptly send an email to support@assi-handloom.com within 24 hours of delivery. The email must include the order or consignment number, a detailed description of the issue, and clear photographs of the defect or discrepancy.
• Response Time: Our team is committed to addressing your concerns promptly. You can expect to receive a response from us within 24 to 48 hours of submitting your request. During this time, we will assess the issue and provide you with the necessary instructions to proceed.

7.2 Refund Process

• Full Refunds: If the returned product meets our eligibility criteria, a full refund will be processed. The refund will be issued to the original payment method within 7-10 business days from the date of approval. Please note that the processing time may vary depending on your payment provider.
• Partial Refunds: If the product does not qualify for a full refund due to minor discrepancies or customer-induced issues, a deduction of 40% of the total value will be applied, and the remaining amount will be refunded. This partial refund is at the discretion of Assi Handloom and will be based on the nature of the discrepancy.
• Non-Refundable Items: Products that have been used, washed, or altered in any way, or that show signs of wear and tear, are not eligible for a refund. Additionally, items with removed tags or packaging will not qualify for a refund.

8.1 Shipping Charges

• Domestic Shipping: All orders within India are subject to standard shipping charges, which are calculated at checkout based on the delivery location and the weight of the order. Customers will be provided with an estimated delivery time upon placing their order.
• International Shipping: Customers outside India are responsible for all applicable taxes, including GST, customs duties, and any other charges associated with international shipping. These charges are in addition to the product price and will be borne entirely by the customer. Assi Handloom will not be liable for any delays, additional costs, or issues encountered during the customs clearance process.

8.2 Additional Costs

• GST and Service Tax: All products sold by Assi Handloom are subject to the Goods and Services Tax (GST) as per Indian law. The applicable GST rate will be added to the total price at checkout. Customers are responsible for any additional service taxes or levies that may be applicable at the time of purchase.
• Export Costs: For international shipments, customers are responsible for all export-related costs, including customs duties, clearance fees, and any additional charges that may be incurred. These costs are non-refundable and must be settled by the customer prior to receiving their order.

• Due Diligence: Customers are advised to carefully review product descriptions, sizes, images, and other relevant details before placing an order. Assi Handloom will not be responsible for discrepancies arising from the customer’s failure to verify product details before purchase.
• Compliance with Local Laws: Customers are responsible for ensuring that their purchase complies with the laws and regulations of their jurisdiction, particularly in relation to the importation of textile goods. Any issues arising from non-compliance with local laws will not be the responsibility of Assi Handloom.

• Policy Amendments: Assi Handloom reserves the right to modify or update this Return, Refund, and Exchange Policy at any time without prior notice. Any changes will be posted on our website, and customers are encouraged to review this policy periodically. Continued use of our services following any changes constitutes acceptance of the revised policy.
• Final Decision: The decision of Assi Handloom regarding any return, refund, or exchange request is final and binding. Our team strives to ensure that all customer concerns are addressed fairly and transparently, but the ultimate resolution will be made in accordance with this policy and our internal guidelines.
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• Governing Law: This policy shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising under this policy will be subject to the exclusive jurisdiction of the courts of Bangalore, India.

For any questions, concerns, or assistance related to this policy, please contact us at:

Assi Handloom, India
Email: handloom.assi@gmail.com
Phone: 9901402314
Address: 918, Madhav Kuteer, I Block Ramakrishna Nagar, Mysore- 570022
Website: www.assihandloom.com